Privacy Policy

We care about and respect your privacy

Thank you for visiting the Gridlink.co.za (“Gridlink Online Solutions”) Website (“https://www.gridlink.co.za”) and welcome to our privacy policy.

Access to, browsing, and use of this Website are subject to the following privacy policy and any other terms, conditions or guidelines set out elsewhere on this Website, as well as all applicable laws, rules and regulations, including but not limited to laws regarding trademarks, copyright, rights of privacy, and defamation.

By using this Website you accept and agree to be bound by the below privacy policy and all applicable laws. If you do not agree to and do not want to be bound by this privacy policy, you should not use this website.

Furthermore, should you receive an invoice from gridlink.co.za or any of its representatives and pay for said invoice, you hereby agree to be bound by the following privacy policy.

  • add_circle_outlineWhen And How We Collect Your Data
    When We Collect Your Data

    From the first moment you interact with us, we are collecting data. Sometimes you provide us with data, sometimes data about you is collected automatically when browsing our website.

    How We Collect Your Data

    Data That You Provide Us: When we call you when you chat with us for customer support when you opt-in for marketing campaigns/correspondence.

    Data That We Collect: When you browse our website when you receive emails from us when you chat with us for customer support.

    Data On How You Use Our Website

    We don’t collect any "sensitive data" about you. Examples of data we consider to be sensitive; racial or ethnic origin, political opinions, religious/philosophical beliefs, trade union membership, genetic data, biometric data, health data, data about your sexual life or orientation, and offenses or alleged offenses.

  • add_circle_outlineTypes Of Data That We Collect
    Contact Details

    Your name, company name, email address and telephone number.

    Data That Identifies You

    Your IP address, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system and version.

    Data On How You Use Our Website

    Your URL clickstreams (the path you take through our site), services viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often your actions are undertaken.

    We DO NOT Collect ANY Sensitive Data

    We don’t collect any "sensitive data" about you. Examples of data we concider to be sensitive; racial or ethnic origin, political opinions, religious/philosophical beliefs, trade union membership, genetic data, biometric data, health data, data about your sexual life or orientation, and offences or alleged offences.

  • add_circle_outlineHow And Why We Use Your Data
    Why We Use Your Data

    Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so.

    How We Use Your Data

    Improving Our Services To You: Testing features, interacting with feedback platforms and questionnaires, managing landing pages, heat mapping our site, traffic optimization and data analysis and research, and in some cases using third parties to do this.

    Customer Support: Notifying you of any changes to our service, solving issues via live chat support, phone or email including any bug fixing.

    Marketing Purposes: (With Your Consent) Sending you emails and messages about new features, products and services, and content.

  • add_circle_outlineYour Privacy Choices And Rights
    Your Choices

    You Can Turn Off Cookies In Your Browser By Changing Its Settings: You can block cookies by activating a setting on your browser allowing you to refuse cookies. You can also delete cookies through your browser settings. If you turn off cookies, you can continue to use the website and browse its pages, however circumstantially, certain features on our website may not work effectively.

    You Can Ask Us Not To Use Your Data For Marketing: We will inform you (before collecting your data) if we intend to use your data for marketing and if third parties are involved. You can opt out from marketing by emailing us at info@gridlink.co.za.

    Your Rights

    You Have The Right To Access Information We Hold About You: This includes the right to ask us supplementary information about:

    • The categories of data we’re processing.
    • The purposes of data processing.
    • The categories of third parties to whom the data may be disclosed.
    • How long the data will be stored (or the criteria used to determine that period).
    • Your other rights regarding our use of your data.

    We will provide you with the information within one month of your request, unless doing so would adversely affect the rights and freedoms of other (e.g. another person’s confidentiality or intellectual property rights). We’ll tell you if we can’t meet your request for that reason.

    You Have The Right To Make Us Correct Any Inaccurate Personal Data About You

    You Can Object To Us Using Your Data For Profiling You Or Making Automated Decisions About You: We may use your data to determine whether we should let you know information that might be relevant to you (for example, tailoring emails to you based on your behaviour).

    You Have The Right To Be ‘Forgotten’ By Us: You can do this by asking us to erase any personal data we hold about you, if it is no longer necessary for us to hold the data for purposes of your use of our website.

    You Have The Right To Lodge A Complaint Regarding Our Use Of Your Data: Please tell us first, so we have a chance to address your concerns. If we fail in this, you can address any complaint to the South African government as directed on their website at https://www.gov.za

  • add_circle_outlineHow Secure Is The Data We Collect?

    We have physical, electronic, and managerial procedures to safeguard and secure the information we collect.

    And Please Remember:

    • You provide personal data at your own risk: unfortunately, no data transmission is guaranteed to be 100% secure, although reasonable efforts will be undertaken to keep your data safe.
    • You are responsible for your username and password, we cannot and will not be held liable should your data be compromised due to login details aquired through any form of social engineering tactics such as (but not limited to) phishing, nor will be held liable for compromised data due to you (or someone else) letting a third party view your details.
    • It is worth noting that weak passwords are the most common reason behind data breaches, and are often 'guessed' by hackers after they analyse the victom's social footprint (Facebook/Twitter/Etc.) - Do not use a word that may be found in a dictionary, or even worse, one that is closely related to you (like your childs/pets/grandmothers name!) - This makes it easy for hackers to breach systems and aquire your data, we will not be held liablFe should you decide not to use a password of sufficient strength.
    • If you believe your privacy has been breached, please contact us immediately on info@gridlink.co.za
  • add_circle_outlineWhere Do We Store The Data?

    The personal data we collect is processed at our offices in South Africa and in any data processing facilities operated by the third parties identified below.

    By submitting your personal data, you agree to this transfer, storing or processing by us. If we transfer or store your information outside of South Africa in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy.

  • add_circle_outlineHow Long Do We Store Your Data?

    We will archive and stop actively using any personal identifiable information about you within 6 months from the last time you used our website. We will delete your personal data from our archives no later than 6 years from the last time you used our website or as agreed with you in a separate contract.

  • add_circle_outlineThird Parties Who Process Your Data

    Tech businesses often use third parties to help them host their application, communicate with customers, power their emails etc. We partner with third parties who we believe are the best in their field at what they do.

    When we do this, sometimes it is necessary for us to share your data with them in order to get these services to work well. Your data is shared only when strictly necessary and according to the safeguards and good practices detailed in this privacy policy.

    Google

    We use Google Analytics to analyse our website traffic. Read more about Google's commitment to the applicable data laws.

    Visit Website

    Read more about how Google collects, stores, and uses the data it collects.

    Visit Website
    Facebook

    We use Facebook on occation to track marketing campaing effectiveness. Facebook is commited to to keeping your data private and secure, read more below.

    Visit Website
  • add_circle_outlineCookies

    We use cookies. Unless you adjust your browser settings to refuse cookies, we (and certain third parties) will issue cookies when you interact with our website. These may be ‘session’ cookies, meaning they delete themselves when you close your browser, or ‘persistent’ cookies which do not delete themselves for a certain time period (usually 30 days after the cookie is created) and help us recognise you when you return so we can provide a tailored service.

    How You Can Block Cookies: You can block cookies by activating a setting on your browser allowing you to refuse the setting of cookies. You can also delete cookies through your browser settings. If you use your browser settings to disable, reject, or block cookies (including essential cookies), certain parts of our website will not function fully. In some cases, our website may not be accessible at all. Please note that where third parties use cookies we have no control over how those third parties use those cookies.

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